We’re on the hunt for a communications superstar to help our customers get the very best out of being a Flickster.

If this sounds like you, get in touch. Applications close at 5pm on Thursday 21 May – send to jobs@flickenergy.co.nz

Customer Communications Manager

Our proprietary systems are built, our key markets are open, and now we need a Customer Communications Manager to help us grow… fast!

More than a power company, we’re actually a consumer-driven technology business, and being dynamic and responsive communicators is critical.

As a new role the position is largely yours for the creating (what an opportunity huh!?!), but it’s essential we find someone who can create meaningful connections with our Flicksters, partnering with them to get the best from #FlickLife and inspiring them to spread the word about what we do.

Your role is responsible for all of our customer communications – spanning significant initiatives to educate, inform and create advocates; right through to the daily interface with individual customers who are seeking a little extra guidance from us. You will work within the marketing and communications team but be tight-as with our operations and customer experience folk.

As the face of our brand with customers you will need to hand-on-heart believe that customer-is-queen. Your attitude to communication must reflect our values – honesty, transparency, empowerment and partnership. And by engaging all your communications wizadry and professional drive you will be able to create customer-advocates.

You need to be the perfect blend of strategic and tactical, agile and disciplined, independent and collaborative, brave, creative and adaptable.

With your skills on our team, Flick will have an active and engaged customer base, who understand how to get the best from what we offer, and want to share the Flick revolution with their friends and family.

We’re a sleeves-rolled-up, think-fast-act-fast kind of team. If you’re up for the challenge of growing a great business and changing how New Zealanders think about buying power then please, get in touch.

To ace this job you will need:

  • Solid communications experience, preferably in consumer goods or services, with demonstrable experience managing customer communications.
  • Exceptional copywriting skills for all communication formats, but with specific capability distilling complex information into easily digestible consumer content. Experience producing video content is desirable though not essential.
  • Ability to understand a business’s nuances, and the broader political and competitive context, and to communicate with customers appropriately and accurately within that context.
  • Focus, and incredible attention to detail. Able to manage multiple customer databases and multiple communication iterations under pressure.
  • Competency using common eDM platforms, or proven ability to learn, including understanding of analytics and ability to use these to optimise communication performance.
  • Great instincts for customer experience. Diplomatic skills that help you traverse the most complicated and sensitive situations.
  • To be highly motivated and independent, able to report to the senior management team and Board on successes and opportunities, and take full responsibility for your role delivering key business outcomes.
  • High level of maturity, excellent inter-personal communication skills and ability to work effectively in a small, senior team.
  • To be comfortable experimenting (based on great insights!) and able to fail-forward so you can learn quickly.
  • High expectations of communication quality, and be able to define meaningful targets and measure them accurately.

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