In recent months we’ve worked with too many customers who are renting properties with dodgy hot water cylinders.
Every property uses electricity differently, so when a tenant moves in to a new place they often don’t know what sort of power bills to expect. But if your bills seem strangely high, beware – you could have a hot water issue (the same applies to new property owners of course, but we see it more with renters).
At Flick we collect half-hourly electricity consumption data for our customers, and graph this in their online portal, so they can see if something’s amiss. And because we bill our customers weekly they can identify problems fast!
One Wellington customer saw a 66% reduction in their power bill once the cylinder was fixed (we hate to think what the previous tenants were paying for power), and Auckland Flickster Rebecca Eng estimates her broken cylinder cost her around $300 – check out her story here on Stuff.
But for every case we’ve helped sort out, we know there’ll be other tenants out there paying too much for power because of the same issue.
Warning signs of a faulty cylinder might include:
And of course an unusually high electricity bill!
Unidentified faults could result in power bills three times higher than usual, and once the electricity is consumed the account holder is liable to pay for it – eek! However landlords are also responsible for ensuring the hot water cylinder they supply is in working order, so a tenant may be able to claim reimbursement.
About 60% of New Zealand households have a smart meter, but we’re the only company using that technology to give consumers access to their half hour data in a usable format, and to bill customers based on a true read, weekly.
Faster problem solving – that saves our customers money – is just another reason to be part of New Zealand’s fairest power deal.