Over the past few weeks, spot power prices haven’t been kind on our wallets. Dry Winter conditions have pushed prices up to exceptional levels, and along with an increase in usage over the colder, darker months, our power bills have increased with them. We know that means that some of our lovely Flicksters will struggle to pay their bills as the Dry Winter sticks around. But please don’t panic. We’re humans, many of whom have been in this situation before, and we have processes in place to help you through it. So, what to do?
If you know you’re going to miss a payment, the best thing you can do is let us know. If you can talk to us before 5pm Wednesday, we’ll put a hold on your direct debit so you don’t get stung by your bank, while we figure out a payment plan that suits you. For many customers, this might just mean catching up in a weeks time. For others, we have options available. But you need to let us know, so that we can help.
Keep an eye on CHOICE
To avoid getting any further in the red, be sure to track the spot price of power using the CHOICE app and your dashboard online. Find the cheapest times to run things like the washing machine, and take a look at our blog ‘What to do in a Price Spike‘ to compare the running costs of some common peak time appliances, so you’ll know roughly what it’s costing you to use them during high price events.
Don’t go cold or hungry
No Kiwi household should suffer through a cold winter without the necessities, especially if there are kids in the house. Keeping your family safe and warm should be everyone’s number one priority, including ours. We’re not going to disconnect your power for missing one or two payments. This is an absolute last resort action that normally happens when we receive no communication from the account holder, so please just let us know what’s going on!
Check out your options
If you’re in a position where you simply cannot make ends meet, the Ministry of Social Development might be able to help you with your power bill. Give them a call to see what they can do.
And finally, if you find these Dry Winter prices impossible to manage, we are great proponents of shopping around for the best power deal for you, even if that’s not with Flick. We’re confident you’ll be better off in the long run with us, but we also recognise that riding the spot price highs is simply not realistic for every Kiwi household. If you need to leave Flick while prices are high, be sure to read the fine print before getting locked into a fixed term contract. We’ve put together a useful Guide to Bullsh*t Power Deals to help you get your head around the clever marketing tactics of some power companies. And when spot prices return to their normal, super low selves, we’ll welcome you home to Flick with open arms!
The most important message in all of this is to keep the lines of communication open by calling us on 0800 4 FLICK (435 425), or emailing firstname.lastname@example.org. Keep your family safe and warm, and we can help get you through the tight times. We’ve all been there!