Nobody likes a break-up, but sometimes, in much the same way that tracksuits keep resurfacing throughout fashion history, these things are just inevitable.
We get a lot of queries from people who want to end their relationship with their current electricity retailer, but don’t know how to go about it.
And that’s totally understandable. Because, really, who wants to have that awkward “I’m not that into you” conversation? Or be confronted by an ex-retailer who manipulates them into staying (or worse, signing up for another 2 years – don’t do it!)?
But here at Flick HQ, we’ve got your back, and a pain-free way to rip off the bandaid that is breaking up. All it takes is 3 simple steps.
Yip, that’s right – unless you’re on a fixed term contract with your electricity provider, then you don’t even have to speak to them to break it off because we do that for you. Too easy (and you’re welcome!).
There’s one exception to a straightforward break-up with your power company, and that’s if you’re locked into a contract with them. If you are one of the unlucky ones (bummer!), you’ll need to get in touch with your existing retailer to let them know you’re leaving. Unlike Flick, most of the bigger electricity retailers use contracts to get you to stay, and there’s usually a break fee if you decide to leave before your contract is up – ouch. In this case, you’ll need to ring your retailer directly and find out how long you’ve got left on your contract and how much it will cost to break it. Then we’d recommend weighing up whether you wait it out, or cut and run.
Occasionally we’ve had people ask us whether we can cover their break fees if they transfer to Flick. For now, this is something we simply cannot do – we’re a small, locally-owned business, and the cost to us would be enormous! Instead we offer ALL of our customers NZ’s Fairest Power Deal, and we think that’s the best way of doing business.
Your previous retailer has 10 working days to provide us with your property info so that we can switch you over to Flick. Therefore we think it’s wise to forewarn you that, during this time, they’ll probably try to win you back (in fact we’d say it’s 99% guaranteed). And they’ll throw the whole bakery of tempting treats at you in the hopes of enticing you to stay.
Of course, choosing to stay or leave is entirely your decision (and so it should be!). But it might pay to ask your old power company why they didn’t offer you these spectacular deals when you were their loyal, paying customer. And why they’ve only rolled out the red carpet for you now that you’re talking about leaving. Because that doesn’t really seem fair, does it? Have a read of our Guide to Bullsh*t Power Deals to help you see through the smoke and mirrors of clever marketing tactics.
If you’re looking to give your old power company the flick (pun intended) and start afresh, get in touch with us. We think our Flick model is pretty darn awesome, offering wholesale power prices, transparent bills, no contracts and the finest customer service around. Breaking up ain’t so bad after all.