Flick blog

Out with the old, in with the new tools!

Being a Flickster comes with some cracking perks (even if we do say so ourselves). Like paying a fair price for your power. Or seeing our #FlickLife-Friday e-newsletter pop up in your inbox at the end of long, hard week. Or making life a little simpler with unbundled power bills. Ka pai!

But one of the best things about being a Flickster? We reckon it has to be the new products and sweet tech tools that our clever computer friends continue to pull out of their hats. And the latest bunch of Flick app updates, with all their right-at-your-fingertips-info, are no exception!

So, what’s changed and why?


The smart way to save for your power bills? That’d be Flick’s cool tool, Volt.


Our spot pricing’s got a new name

Flicksters of old will have noticed that our original Flick spot pricing model has been given a shiny new name: Freestyle! It’s the same plan, with the same benefits, but it now goes by the Freestyle name. That’s because we’ve introduced our fixed-price product, FIXIE, and we need to be able to differentiate between the two. Simple as that.

We’ve changed from cents to dollars

Say what?! Well, we’ve changed they way we’ve displayed our per kWh pricing, and instead of using cents, we’ve gone to dollars. Our goal here was to be consistent across the board, and use dollars for prices and bills and everything in between.

The Flick app

We’ve jam-packed all sorts of sweet treats into the Flick app so that it better reflects our company values of transparency and honesty, and delivers our customers exactly what they’ve been asking for: more data! Here’s a glimpse of what’s changed.

Your Freestyle/FIXIE price billboard:

The price you’re currently paying for power used to be teeny-weeny and sit below the needle, and some folks found it hard to locate. We’ve upgraded the app to make this part stand out - it’s now a big, clear, obvious number on your ‘Price’ tab billboard. Easy to find and easy to read. Whoop!

20180913-new-tools-freestyle

Your Flick graph: - We’ve switched out the price dial for a swish new graph, which does a mighty fine job of showing the price breakdown for your generation, Flick charges, and other fees (like transmission and distribution, and metering). We love a good, honest relationship, and we reckon the graph helps keep things transparent by showing Flicksters what their power prices are made up of.


Flick talks the climate change talk, but do we walk the walk? You be the judge.


Your graph’s expanded state: - If you look at your expanded graph, you’ll notice there’s a darker, solid coloured area to the left, and a lighter coloured area to the right. The solid area of your graph shows prices for the day up until now - basically, each ‘price right now’ as they happen. The lighter coloured areas are the forecast prices, which will update every half hour until we reach that ‘price right now’ time.

20180913-new-tools-graphs

We’ve aimed high with this round of updates: to target the brilliant requests of our #CleverFlickers, to provide more product options for Kiwis, and to remain as transparent, honest and fair as ever.

But y’all know us - we won’t stop there! We’re always keen to hear your feedback (the good and the constructive), and big ideas for better ways to do things. So, if you’ve got a few pearls of wisdom you’d like to share, pass ‘em our way!