Hey there, Flicksters,
It’s a strange and uncertain time for all of us right now, and we know that the implications of COVID-19 mean that the admin of ordinary life - like paying your power bills - can become a whole other stress entirely.
Here at Flick, we’re very aware that these tough times might mean some of our awesome Flicksters struggle to pay their bills, but please, don’t panic. Rest assured that we’re focussed on keeping the lights on, and making sure we’ve got staff on the phones and processes in place to help you through it. So, what to do?
If you know you’re going to miss a payment, the best thing you can do is let us know on 0800 435 425. If you can talk to us before 5pm on the Wednesday before your payment is due, we’ll put a hold on your direct debit so you don’t get stung by your bank, while we figure out a payment plan that suits you. For many customers, this might just mean catching up in a week’s time. For others, we have options available. But it’s super important that you let us know, so we can help.
Empty your Volt
If you have a Flick Volt, now might be a good time to use it! The easiest way? Drop one of our friendly Flick HQ-ers an email at firstname.lastname@example.org and we’ll help you get it sorted.
Don’t have Volt yet? Then now’s a good time to check it out! Volt lets you choose a regular dollar amount to pay to Flick with each powerbill, so that you can build up credit on your account that’s only used when your bills reach a certain amount, chosen by you. And because you’re paying a regular amount on a regular basis, it’s nice and easy to manage your budget. In short, a good way to plan ahead!
Don’t go cold or hungry
No New Zealander should have to live in a cold home, or go without necessities – and that’s especially true if there are kids or vulnerable people in the house. Keeping your family safe and warm should be everyone’s number one priority, including ours. We’re not going to disconnect your power for missing one or two payments. This is an absolute last resort action that usually only happens when we receive no communication from the account holder for a prolonged period of time – so please, just let us know what’s going on!
Let’s check your power plan
Give us a bell so we can take a look at your power plan and make sure you’re on the right one for your household. Some folks might prefer to move with the wholesale market on Freestyle, while others will prefer the steady prices of FIXIE and EARNIE. We’ll walk you through it!
We’re also great proponents of you shopping around for the best power deal for you, even if that’s not with Flick. The most important thing right now is that you make the right choice for your household. A friendly piece of advice, though - if you choose to leave Flick, be sure to read the fine print of other retailers, before getting locked into a long-term contract with them.
You’ll no doubt have seen that the Government’s stepping into help those folks encountering difficulties at the moment. Tuesday’s COVID-19 recovery package, along with today’s updates, offers different avenues of financial help to those who’re struggling. To find out what help might be available, give the Government Helpline a call on 0800 779 997 (8am–1am, 7 days a week).
The Winter Energy Payment will begin again from 1 May 2020 through until 1 October, and it’s been temporarily doubled this year (to $40.91 a week for a single person and $63.64 a week for couples and families). If you’re entitled to receive it, it’ll begin automatically at the start of May.
The Ministry of Social Development also offers help for those who’re having trouble paying their power bills (at any time), and you don’t need to be on a benefit to qualify.
The most important message in all of this is that you’re not alone; keep the lines of communication open by calling us on 0800 435 425, or emailing email@example.com. Keep your family safe and healthy, and we can help get you through the tight times. As the saying (that’s been well overcooked on social media) goes: this too shall pass!